#Hello fresh customer service driver#
#Hello fresh customer service free#

Which is a bit counter intuitive when the deliveries are made weekly. All of HelloFresh meats are also delivered no more than 3-5 days before expiry, often they're set to expire within 3 days of delivery. In contrast, meats from Tesco never have a funny taste, expire many days after Hellofresh delivered meats and the veggies are in their bright colours lasting for weeks, even after expiry. Not so fresh for 'HelloFresh', eh? The marketing messaging you've been heavily using about items spending less time in logistics compared to super markets is also, frankly, baseless. The softer veggies are also funny sometimes by day 3, especially broccoli - they're yellow quite often. This has been the case throughout the entirety of my 1+ year long subscription period. The salmon also has a super fishy smell - suggesting it's been killed a long time ago. Chicken would have a sour and funny taste about 1/3 of times I cook it. It's always a bit of a gamble when having Hellofresh chicken. How long until they send in the heavies?!?!įunny/sour tasting chicken.

#Hello fresh customer service free#

You'll forever regret receiving that 1st free box. I would strongly advise everyone to stay away from HelloFresh. Offering a customer a voucher is NOT the same as discretely reactivating someones subscription. What lets them down is the abysmal sales team through exploiting the intelligence of the customer. I decided to give them 2 stars rather than 1 because their recipes are actually quite good. I rung up HelloFresh and Markan in customer services was very helpful and was adamant that there was no outstanding balance on my account. However I only received the letter by 23rd Sept due to mail redirection and postal strikes. The letter was dated 12th Sept demanding payment by 22nd Sept otherwise it would be directed to the debt collection agency Harvest Credit Management. I refused to pay because I never ordered it. Back in April 22 they offered me a voucher, however they discretely reactivated my subscription which caused a box to be sent to my address. Demanding a payment for something I haven't asked for. Demanding an amount of £44.88 which isn't even on my order history 3. The letter was sent to a very old address! 2. There were numerous problems with this: 1. Just received a letter from HelloFresh demanding payment for something I didn't even order. Then to add to the problem above you’re not sure how much you’re paying until payment has been taken. I’ve also noticed it’s not clear how much your meals are as it doesn’t deduct the percentage off the total amount so it’ll say the total is £40 but then says somewhere else that you have £14.17 off? It’s hard to tell if that has already been deducted or if that comes off the £40. The other thing is when it comes to payment, they take £1.00 out to make sure payment will be accepted before it ships and then refund it soon after, that’s not a problem but I’ve noticed that with a £20 meal for example they’ll take £8.00 out and then £12 on the same day so it can be quite confusing as to what you’re paying.

This happened with the Crème Fraîche I accidentally put two sachets in a dish and when it came to making my second recipe I had to improvise with some white lasagna sauce as I had no Crème Fraîche left.

I love the recipes cards and the timers on the app! Never had a late delivery and overall happy with this company! The only issues I’ve found is that some loose food especially sauces aren’t placed in the corresponding bags and if you have more than one ingredient for a recipe is very easy to use both for one recipe instead of one for each one.

#Hello fresh customer service driver#

We also want to send our appreciation to your delivery driver, I tried to get to the door on time but I never got to thank the person, he/she was ever so kind bringing both of our boxes to our main door so please tell the delivery driver we said Thank you ever so much and we appreciate it.īeen using a few weeks now and I’m really impressed with the food quality and quantity too.

I do admit your tikka masala is the best I have ever had and we did not have to add anything to it except more chicken when it comes to a 3dish meal as it was for 3adults not 2adults and a child. The cards are such a lovely touch, my partner has learning difficulties so this makes it so much more easier although we do choose if we need anything else to add to it. When I opened the boxes I was impressed how well it was all packed, very organised which I love. We love the meals that we have had, I have to add extra like Red and White or 2chillots, Black and White pepper, basil, oregano depending on the dish &/or ingredients like extra garlic, mayo, caughettes and tomatoes (ie added to my skewers, just because it makes the meal a lot more tastier which is why I gave 4stars.